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About the Role
We are seeking an experienced Application Support Tech Lead Analyst to lead production support for critical applications within our global ecosystem. This role will own incident management, system stability, stakeholder engagement, and vendor coordination, ensuring high availability and resilience of business-critical platforms.
The ideal candidate will bring strong technical depth, leadership capability, and operational discipline to drive proactive support, automation, and continuous improvement.
**Key Responsibilities**
**1. Production Support Leadership**
+ Lead L2/L3 support for critical applications (e.g., file transfer systems, payment processing, middleware)
+ Act as incident commander for P1/P2 incidents, ensuring timely resolution and communication
+ Drive root cause analysis (RCA) and preventive actions
+ Ensure adherence to SLA/OLA commitments
**2. Incident & Problem Management**
+ Manage end-to-end incident lif...
The ideal candidate will bring strong technical depth, leadership capability, and operational discipline to drive proactive support, automation, and continuous improvement.
**Key Responsibilities**
**1. Production Support Leadership**
+ Lead L2/L3 support for critical applications (e.g., file transfer systems, payment processing, middleware)
+ Act as incident commander for P1/P2 incidents, ensuring timely resolution and communication
+ Drive root cause analysis (RCA) and preventive actions
+ Ensure adherence to SLA/OLA commitments
**2. Incident & Problem Management**
+ Manage end-to-end incident lif...
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