Application Support Specialist (L2)

Position Overview

Campana Systems seeks an Application Support Specialist (L2) to provide advanced support for the AXIS ERP platform. The role involves collaboration with teams in Karachi and North America, handling a variety of modules—including Membership, Travel, and Financials—across multiple platforms and technologies.

Key Responsibilities

• Provide advanced L2 application support across the AXIS platform, including Membership, Travel, Financials, and related modules.
• Own and drive issue resolution end‑to‑end: intake, triage, root‑cause analysis, resolution, and validation.
• Perform deep troubleshooting using logs, database queries, and system behavior analysis to identify functional and technical defects.
• Analyze data inconsistencies and transactional issues (e.g., financial postings, batch processing, integrations) and correct or upscale as needed.
• Collaborate closely with development, QA, architecture, and pro...