About the Role
We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for an Application Support Manager/Team Lead to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.
Job Responsibilities:
Support Operations & Performance
Monitor and ensure departmental productivity and service level objectives are achieved.
Oversee day-to-day operations within the support team, ensuring efficient case handling and timely resolution of all technical issues.
Conduct regular OTRS (Open-Ticket Request System) reviews to assess ticket handling quality, response times, and escalation effectiveness.
IoT System & Product Monitoring
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