Application Support Engineer

Company - Sharc Hire

Location - Andheri, Mumbai (On Site)

Experience - 1 to 3 years

Budget - 4lpa to 6lpa

IMMEDIATE JOINERS PREFERRED

Key Responsibilities:

Issue Management & Ticketing

 Acknowledge and log user queries received via phone, email, or support portal.

 Create, categorize, and prioritize support tickets appropriately.

 Monitor the full lifecycle of tickets, ensuring timely resolution within agreed SLAs.

 Escalate unresolved or critical issues to appropriate internal teams.

Troubleshooting & Root Cause Analysis

 Diagnose and replicate reported issues in test environments.

 Analyze system behavior, logs, and data to identify root causes.

 Coordinate with product, development, and QA teams to confirm and resolve issues.

Client & Stakeholder Communication

 Act as the primary contact for assigned client issues and feature requests.

 Pro...