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About the Role
About the job Application Support Engineer
Job Description
Responsibilities:
- Provide software application support to end users, including training, documentation, troubleshooting, etc.
- Consult with the software development team, internal users, and clients to improve application performance.
- Analyze and understand the company's process flow and suggest improvements to software application functionality to better fit business processes.
- Documenting user and/or business process requirements.
- Managing and making sure that various software servers and/or services are up and running.
- Establishing the root cause(s) of application errors and/or bugs, and escalating serious issues to the software development team.
- Monitoring and identifying areas of software performance metrics that can be improved.
- Keeping records of application software releases, configurations, and scheduling software ...
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