← Back to opportunities

Application Support Engineer (IoT)

Giesecke+Devrient • Sant Joan Despí, Spain

📍 Location
Sant Joan Despí
⏰ Job Type
Permanent
📅 Posted
June 18, 2026

About the Role

Mission / Role Purpose

The Application Support Engineer (L2) provides advanced application and operational support for production environments, acting as a bridge between frontline (L1) support, engineering teams, internal departments, and external suppliers.The role focuses on incident resolution, troubleshooting, escalation management, and continuous service improvement.

Key Objectives

  • End-to-end ownership of incidents and service requests.
  • Ensure SLA and KPI compliance.
  • Enable L1 teams and improve First Contact Resolution (FCR).
  • Ensure application stability and service availability.
  • Promote continuous improvement initiatives.

    • Key Responsibilities

    Service Operations & Ticket Management
  • Manage support tickets (INC / SRQ / PRB / CHG).
  • Act as Incident Manager when required.
  • Ensure SLA compliance and proper prioritization.

    • Ready to Join Through a Referral?

    Apply now and get connected directly with the hiring team

    Apply for this Position