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Provide IT support to primarily SaaS application end users through ServiceNow ticket process Act as the liaison between our application integration partners and the vendor to assist with the set up and support of the integrations Maintain runbook/team procedures documentation Maintain Technical Diagrams of the application Seek support from vendor as necessary Meet/exceed application maintenance and support SLAs Report on KPIs to leadership SME for all Adobe/DocuSign projects Lead AP Integration (Planning, Testing, Implementation) Create Technical Diagram Lead App Onboarding (DocuSign) SRT/Escalation Support Use ServiceNow to create and manage enhancements and change requests Document and test application resiliency plans Implement...
About the Role
The primary support application will be Adobe Sign; However, This position may support other applications.
Responsibilities
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