About the Role
MRI Software is seeking a Software Support Analyst to join our team in Cape Town . This individual will be responsible for resolving customer software queries and will need to analyse software issues to recommend solutions. Engaging with clients via email and telephone will be an integral part of this role.
Individuals should be eager to get experience within a corporate software company and already have 2-3 years’ experience of working in application support on software. The role is working UK hours between 09:00 to 17:30 Monday to Friday UK hours. In addition, the role adheres to UK public holidays, allowing you to take leave on UK public holidays in place of recognised South African public holidays.
Responsibilities Develop a deep understanding of the functional and technical aspects of the MRI software that you will be supporting our clients on. Provide excellent customer service throughout the lifecycle of a support case, ensuring resolution and client satisfac...Ready to Join Through a Referral?
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