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About the Role
About Our Client
Canadian insurance company
Job Description
What You Will Do
- Provide Level 2 and Level 3 application and systems support for Roadside and Travel applications and their integration points
- Troubleshoot and resolve incidents through the ticketing system, ensuring timely and effective business support
- Support systems used for Travel bookings, reservations, fulfillment, and partner integrations, as well as Roadside service platforms
- Test, validate, and deploy enhancements, configuration changes, and fixes as requested by the business and vendors
- Create and update documentation for new and existing applications, processes, and support procedures
- Perform ongoing system maintenance and monitoring in adherence to service level agreements
- Collaborate with business users, IT teams, and external vendors to resolve issues and maintain integrations
- Work independentl...
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