Application Support Analyst

Ellwood Consulting is a specialized recruitment firm with offices in Singapore and Malaysia, focusing on mid-senior roles in Accounting & Finance, Banking, HR, Technology, and Sales & Marketing. We serve Fortune 500 companies, MNCs, SMEs, NGOs, and high-growth startups and this role is for one of our leading clients.

This role supports trading applications and exchange connectivity for Global Derivatives Markets. You will troubleshoot complex trading issues, collaborate with software and infrastructure engineers, and maintain Linux and Windows systems across global cloud environments.

• Respond promptly to client support requests and enquiries to ensure timely resolution.
• Monitor critical systems and infrastructure alerts, resolve issues proactively, and elevate when necessary.
• Support customers by diagnosing and resolving issues related to order entry, risk management, and ...