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About the Role
Enhance operational efficiency as an Application Support Analyst at Quantum Lifecycle Partners in Brampton, ON. This hybrid role involves support across CRM, ERP, and WMS applications.
Quantum is seeking an Application Support Analyst focused on L2 and L3 support for core business systems. You’ll troubleshoot complex issues, write SQL, and develop Power BI reports to deliver insightful data analysis. Ideal candidates will have a knack for problem-solving, transitioning from ticket resolution to actionable solutions for users.
Key Responsibilities:
• Triage and resolve incidents across CRM, ERP, and WMS
• Conduct root cause analysis on application defects and data issues
• Apply configuration changes and data corrections under change-control
• Manage data fixes with SQL scripts and approval processes
• Monitor integrations and proactively respond to failures
Requirements:
• 3+ years in application or business sys...
Quantum is seeking an Application Support Analyst focused on L2 and L3 support for core business systems. You’ll troubleshoot complex issues, write SQL, and develop Power BI reports to deliver insightful data analysis. Ideal candidates will have a knack for problem-solving, transitioning from ticket resolution to actionable solutions for users.
Key Responsibilities:
• Triage and resolve incidents across CRM, ERP, and WMS
• Conduct root cause analysis on application defects and data issues
• Apply configuration changes and data corrections under change-control
• Manage data fixes with SQL scripts and approval processes
• Monitor integrations and proactively respond to failures
Requirements:
• 3+ years in application or business sys...
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