Application Support Analyst 1 (Customer Service)

Responsibilities

• Handle incoming customer support inquiries, performing troubleshooting using various resources and escalating issues to senior analysts as needed.
• Coordinate with customers to determine functional requirements and provide technical solutions.
• Analyze data to support proposed projects, business cases, and system requirements.
• Coordinate with customers and/or technical staff to resolve issues with software applications.
• Use accepted project management, application development, and documentation standards and processes.
• Test, implement, document, and maintain software applications.
• Work as a member of a team and provide support for applications.
• Use formal development methodology to assure that risks to security and business process integrity are identified and mitigated.
• Gather customer information and determine issues by analyzing symptoms and uncovering underlying prob...