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Correspond to inquiries and concerns externally with retail and institutional clients via in-person meetings, telephone, e-mail and online messaging, internally to sales representatives and Client service representatives; Research and resolve a wide variety of client questions and/or issues on the account opening process; Multitask with a strong emphasis on AML and KYC knowledge while dealing with incoming client queries; Learn all aspects of the IBA brokerage platform and policy that offer alternatives to satisfy client concerns while complying with policies, practices and procedures; Work closely with Legal and Compliance, Program Developers, and Project Managers to ensure compliance with new and existing procedures and regulatory requirements; Ability to identify, analyze, and escalate complex issues; Excellent troubleshooting and problem-resolution skills; Taking personal responsibility for identify...
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