About the Role
Genesis10 is currently seeking a Call Recording & Speech Analytics Engineer for a hybrid position with a Global Financial Institution located in Pennington, NJ, Addison, TX, or Charlotte, NC. This is a 12+ month contract opportunity.
The Call Recording & Speech Analytics Engineer is responsible for the implementation, configuration, and support of call recording, speech analytics, and Workforce Management (WFM) solutions. This role includes hands-on engineering, vendor coordination, testing, performance support, and post-production stabilization. The ideal candidate will have strong technical depth, be comfortable operating independently, and demonstrate excellent communication and documentation skills while working in a highly regulated enterprise environment.
Responsibilities:
- Analyze business and technical requirements to develop accurate technical effort estimates
- Colla...
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