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About the Role
The job profile for this position is HIH - Application Development Analyst, which is a Band 2 Senior Contributor Career Track Role.
Position Overview
As a Technology L1/L2 Production Support Analyst, you will monitor enterprise healthcare applications for availability and performance. You will respond to incidents, perform initial troubleshooting using established procedures, and ensure effective communication of incident status to support Evernorth’s technology operations.
Responsibilities
- Monitor enterprise healthcare applications for availability and performance.
- Respond to and triage incoming incidents based on severity and priority.
- Perform L1 troubleshooting using established runbooks and standard procedures.
- Escalate complex issues to L2/L3 support teams with proper documentation.
- Document incidents and resolutions in the ticketing system (ServiceNow/JIRA).
- Participate in health che...
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