About the Role
ZENDESK + JIRA SUPPORT TOOLING ENGINEER
Location: Singapore.
We’re looking for a Zendesk + JIRA Support Tooling Engineer to support our team in Singapore. This role offers the opportunity to work on meaningful projects, collaborate with talented colleagues, and contribute to the success of a growing company. We value initiative, continuous learning, and a collaborative spirit.
RoleYou will own the administration, optimisation, and integration of Zendesk and JIRA — streamlining workflows, building automation, and connecting our support stack to Salesforce and other internal systems. Working closely with support, sales, engineering, and operations teams to turn manual processes into reliable, automated ones.
Responsibilities- Administer and configure Zendesk: triggers, automations, macros, SLAs, views, routing, custom fields, and apps.
- Administer and configure JIRA: projects, workflows, schemes, permissions, autom...
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