APAC Manager, Order Management, eero

Description

As APAC Manager on the eero Order Management team, you will be responsible for executing, and maintaining eero’s customer and partner order management processes and leading the order management strategy for the APAC region. You will manage communication with eero’s ISP partners and help ensure orders, returns, and invoicing processes are efficient and meet SLAs.

We are looking for someone who is passionate about supporting customers, both end users and B2B partners. This is a cross-functional role where you will work closely with several people across our Partner Success, Finance, Business Development, Legal and Manufacturing Operations teams to ensure that our partners’ orders are managed and fulfilled accurately and efficiently. The ideal candidate is someone who understands ordering, shipping, and billing processes across different channels and also understands the tools that make these processes work, both from an operational and a techni...