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Deliver both ad-hoc and proactive Technical Support to an assigned portfolio of CyberSource’s key customer base, including troubleshooting and resolution, through phone calls, emails and face-to-face meetings.
Liaise with clients alongside the commercial Account Manager, representing CyberSource’s products and services from both a technical and software integration perspective.
Manage technical communications with the client’s technical team, project team, customer services team and senior executives.
Proactively resolve business & technical problems.
Manage new merchant implementations and provide consultative payment guidance to client base
Manage technical escalation and issue management with global front-line support teams.
Meet with existing clients for regular and ad-hoc service related reviews.
Understand the clients’ core business and vertical and deve...
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