Analyst - Quality Control

The role focuses on evaluating the quality of business processes and their execution while supporting initiatives that improve quality standards across operations.

Accountabilities

• Identify areas within operations that require improvement and recommend changes through quality assurance processes.
• Develop and implement quality control procedures and controls to reduce risks and support efficient operations.
• Work with teams across the bank to establish quality improvement guidelines, objectives, and action plans for monitoring and improving business processes.
• Prepare reports and presentations on quality control performance and share findings with internal senior stakeholders.
• Monitor the performance of customer-facing colleagues by conducting reviews, producing quality reports, developing policies, and providing feedback on customer interactions.
• Conduct quality audits of banking processes and operations in ...