Analyst, Quality Assurance

Bringing smiles is what we do at TTEC for you and the customer. As a Quality Assurance Analyst working onsite in Lipa City, Batangas Philippines, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.

What You’ll Be Doing

You will monitor daily loan application flow across Personal, Student, and In School Loans, ensuring cases move efficiently through input, throughput, and output stages. You are responsible for maintaining SLA compliance, proactively identifying risks such as aging or backlog and taking action to prevent breaches. By understanding the loan origination process, you will identify bottlenecks and recommend improvements that enhance turnaround time and operational performance. You will also provide basic data insights and visibility to support decision‑making and track trends. This is a client‑facing, high‑impact role, where your ab...