Analyst, Process Improvement (Operation)

At TNG Digital, part of TNG Digital Group, we build the tech behind TNG eWallet, one of Malaysia’s most used apps for payments and everyday life. Millions of people rely on us daily, not just to pay, but to manage money, access financial services, and get things done faster and simpler. Behind it all is a team that likes to question how things are done, move quickly, and try new ideas. If you enjoy solving real problems and seeing your work used at scale, you will feel right at home here.

Role Overview:

The Process Improvement Associate is responsible for analyzing, designing, and implementing process enhancements within the Operation Support Service Department at TNG Digital Sdn Bhd. This role focuses on optimizing workflows, reducing operational inefficiencies, and driving continuous improvement initiatives to support the department’s goals of delivering exceptional service quality, scalability, and cost-effectiveness. The ideal candidate will leverage data-driv...