Analyst Jr, Complaints

Job Summary

This position will conduct product complaint evaluation, processing, and investigation for Hill‑Rom products to support post market surveillance. The Associate Analyst B, QA Global must be able to understand the customer’s allegation and accurately document the summary and investigation details as appropriate.

Essential Duties and Responsibilities

Manages complaint workflow and processes complaints within complaint handling software applications.

• Manages potentially reportable event workflow and processes potentially reportable events within software based on an understanding of the risks associated with product malfunction.
• Ensures complaint records accurately reflect the allegation, investigation and conclusion of the customer complaint.
• Works independently and with different functions/sites of the organization to resolve complex issues.
• Ensures timely closure of complaints to comply with regula...