About the Role
Mattel is seeking an ITSM Practitioner to join our IT Service Management team in Hyderabad. In this role, you’ll help deliver efficient, high-quality IT services that enable our teams worldwide. You’ll leverage ServiceNow, AI tools, and best-in-class ITIL practices to improve service delivery, optimize workflows, and enhance the digital experience for our employees and partners.
What You’ll Do
· Follow and enhance existing ITSM processes (Incident, Problem, Change, Release, Knowledge, Event, Request, CMDB, and Service Catalog).
· Initial focus will heavily be in CMDB & Service Catalog.
· Work within ServiceNow to support business needs.
· Explore AI and automation opportunities to drive efficiency and improve IT service.
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