Analyst

3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas. Here, you can apply your talent in bold ways that matter.

Job Description:

Customer Service Job Profile

Lead end-to-end order-to-cash operations: coordinate order entry, stock allocation, invoicing, dispatch, and warehouse routing to meet customer request dates and ensure timely billing.

Champion customer advocacy and rapid resolution: manage multichannel support (Salesforce, email, phone) to resolve internal and external queries within defined SLAs/TATs; expedite deliveries, clear undelivered shipments, and prevent sales reversals.

Govern backorder and inventory priorities: validate and correct backorders with business stakeholders; execute manual stock rationalization for constrained materials aligned to ...