AMC Technical Coordinator

Job Title: AMC technical Coordinator

Department: Aftersales

Reporting to: Aftersales manager

Job Purpose:

The candidate will be responsible for overseeing and managing all after-sales activities including AMC O&M retrofit projects, service interventions, and trade-related jobs. This role serves as the central point of contact for clients and internal teams concerning after-sales services and associated documentation.

Key Responsibilities Technical AMC Coordinator

• Plan and Coordinate AMC Activities: Schedule and oversee routine maintenance visits, preventive maintenance tasks, and emergency service requests as per the AMC terms.
• Client Communication & Relationship Management: Act as the primary point of contact for AMC clients; manage service requests, complaints and feedback professionally.
• Job Assignment & Technician Coordination: Assign tasks to service technicians, track...