Amazon Connect Voice Architect

Han IT Staffing • Plano, Texas, United States

📍 Location

Plano, Texas

⏰ Job Type

Full-time

📅 Posted

May 16, 2026

About the Role

                Role: Amazon Connect Voice Architect

Location: Plano TX (Onsite)

Duration: Contract

Job Description:

Design and implement scalable contact center solutions using Amazon Connect and AWS services.

Configure, deploy, and troubleshoot Amazon Connect, SIP, and VOIP systems.

Develop and optimize contact flows, IVR, and call routing strategies.

Integrate Amazon Connect with AWS services and automate workflows using Python .

Build and maintain real-time audio/video solutions with WebRTC for web.

Manage SIP trunking, DID, and Toll-Free Numbers; coordinate with telecom providers.

Ensure security and compliance with AWS best practices and regulatory standards.

Conduct interoperability testing, quality assurance, and performance optimization.

Integrate contact center platforms with Service...

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