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About the Role
Airline Reservation Agent
Cebu City | Onsite
Caldwell Communication
Responsibilities:
Handle travel-related inquiries via phone, email, or chat
Assist clients with bookings, modifications, or cancellations
Provide accurate information on travel options, schedules, and promotions
Record all interactions and maintain up-to-date documentation
Escalate complex cases to supervisors
Meet service quality and customer satisfaction goals
Schedule & Training:
Rotating shifts including nights, weekends, and holidays
Paid training on travel systems and company procedures
Requirements:
At least a High School or Senior High School graduate
Excellent English communication and attention to detail
Customer-focused with problem-solving skills
Basic computer knowledge and multitasking ability
On-site availability in Cebu City
Cebu City | Onsite
Caldwell Communication
Responsibilities:
Handle travel-related inquiries via phone, email, or chat
Assist clients with bookings, modifications, or cancellations
Provide accurate information on travel options, schedules, and promotions
Record all interactions and maintain up-to-date documentation
Escalate complex cases to supervisors
Meet service quality and customer satisfaction goals
Schedule & Training:
Rotating shifts including nights, weekends, and holidays
Paid training on travel systems and company procedures
Requirements:
At least a High School or Senior High School graduate
Excellent English communication and attention to detail
Customer-focused with problem-solving skills
Basic computer knowledge and multitasking ability
On-site availability in Cebu City
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