AI Solutions Lead

Job Description:AI Solutions LeadGroup-level role | Group name TBDReports to: Tony Quarella, Group Leader (performance)Day-to-day priority owner: Katherine Burke, Director of ARM, InnoSoft (dotted line)Role SummaryThe AI Solutions Lead is a group-level resource responsible for driving applied AI outcomes across the business units within Tony Quarella's group. The role splits roughly 80/20 from day one: ~80% on InnoSoft, owning the design and delivery of a customer intelligence and knowledge aggregator platform — wired first into the Support team to compress time-to-answer ahead of the back-to-school rush, then extended to Finn optimization and ARM/health-score work as the platform matures; ~20% on group-level AI enablement — running maturity assessments, building shared standards and conventions, spot-building tools for high-ROI opportunities, and facilitating workshops across the portfolio. The split is reassessed at the 6-month review as the InnoSoft project arc opens room for broade...