AI Engineers

What You Will Do

• Build, deploy, and iterate on AI agents using Salesforce Agentforce, LLM APIs, and related AI tooling
• Implement retrieval‑augmented generation (RAG) pipelines that connect AI agents to the knowledge base
• Integrate AI agents with CRM and support platforms including Salesforce, Zendesk, and AWS Connect
• Debug AI behavior, diagnose hallucinations, retrieval failures, incorrect escalations, and poor resolution rates
• Collaborate with the AI Support Architect to implement orchestration and agent behavior designs
• Work with Knowledge Engineers to test that AI retrieves the right knowledge for specific customer queries
• Write clean, maintainable code and contribute to AI system documentation
• Participate in evaluation cycles: running test cases, measuring AI accuracy, and flagging regressions
• Stay current with LLM developments, new AI tooling, and emerging best practices for AI in customer ...