About the Role
We are currently seeking a Salesforce Senior Developer to join our team in Bengaluru, Karnataka, India.
Minimum 5+ years of work experience in Salesforce.com ProjectsKey Skills & Responsibilities:Highly experienced in Administration and application development using Salesforce.com, with deep expertise in Service Cloud implementations for enterprise clients.Proven track record in successfully delivering end-to-end Salesforce projects with focus on customer service excellence and agent productivity.Core Expertise (Service Cloud Focus):Service Cloud Features: Hands-on experience with Service Console, Omni-Channel routing, AWS Chat integration, CTI (Computer Telephony Integration), Case Management, Email-to-Case, Knowledge Management, and Bot implementations for enhanced customer support.Agentforce: Strong knowledge and implementation experience of Agentforce to improve service agent productivity, drive automation, and stre...
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