After Sales Customer Service Representative

Job Description

Hap Suy Hardware Company Incorporated

Position: Full-time Customer Service Representative

Experience: 1‑3 Years

Qualification: Bachelor's Degree or equivalent

Responsibilities

• Respond to customer inquiries and requests via telephone, e‑mail, and chat in a timely manner.
• Document all inquiries, requests, resolutions, and follow‑up tasks.
• Escalate questions and requests to appropriate departments or persons following the provided guidelines.
• Know the products inside out to answer customer questions.
• Process orders, forms, applications, and requests.
• Ensure customer satisfaction and provide professional customer support.

Requirements

• At least 1‑2 years of experience in customer service or related fields.
• Fluent in English or the language assigned to the account.
• Quick and willing learner who can master the det...