After Sales Customer Service Representative

Description

• Assist customers post-purchase to ensure satisfaction and address any concerns.
• Manage customer inquiries through various channels, including phone, email, and chat.
• Coordinate with logistics and scheduling teams to ensure timely delivery of services.
• Provide solutions to customer issues and elevate complex problems to appropriate departments.
• Maintain accurate records of customer interactions and feedback.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: 1–3 years of experience in customer service or after-sales support.
• Skills and Competencies: Proficiency in English; strong problem‑solving skills; excellent customer service abilities; familiarity with scheduling software.
• Qualities and Traits: Strong interpersonal communication; ability to work well under pressure; at...