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About the Role
Join a dynamic technical support team that powers global ad‑tech platforms! As an Advanced Technical Support Specialist , you’ll be the first point of contact for clients, providing expert guidance on API integrations, pixel tracking, and backend troubleshooting. You’ll collaborate with engineering and product teams to ensure seamless campaign performance and data accuracy across social media platforms.
Key Responsibilities
- Client support via live chat, email, and ticketing systems — ensuring fast, accurate resolutions.
- Troubleshoot integrations for TikTok Pixel, Events API, SDKs, and server‑side tracking.
- Analyze logs and debug server‑side events to maintain seamless data flow and campaign attribution.
- Execute SQL queries to extract, analyze, and report campaign performance data.
- Collaborate with engineering on root‑cause analysis and integration improvements.
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