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About the Role
Ciena is looking for a skilled technical support professional to join their Blue Planet Global Support team in Madrid, Spain. You will provide advanced post-sales support for the Unified Assurance and Analytics product suite. Responsibilities include diagnosing complex technical issues, developing automation solutions, and collaborating with various teams. The ideal candidate holds a Bachelor's or Master's degree in Computer Science or Engineering and has 3+ years of experience in software technical support, particularly in relevant domains.
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