Adoption Specialist (m/f/x)*

Job Description

As an Adoption Specialist (m/f/x)*, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. You will make an impact by ensuring successful customer implementations and by fostering user engagement across the organization.

The Impact You’ll Make in this Role

• Act as a subject matter expert, supporting the Project Manager throughout customer implementation projects
• Lead customer requirements discovery and intake during implementations
• Drive user engagement through remote and onsite presentations and product demonstrations
• Configure, test and validate solutions, including requirements translation, documentation, end-to-end testing and UAT support
• Deliver end-user training and train-the-trainer programmes, including development of tailored training strategies and materials
• Provide go‑live support thro...