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Handle high volumes of patient phone calls in a calm, professional manner.
Triage medical-related queries and direct them to the correct Nursing, Lab, or Administration teams.
Escalate urgent or sensitive patient issues using agreed clinical escalation procedures.
Keep accurate call notes and logs, highlighting any recurring medical or patient‑care issues.
Support smooth patient communication during the organisation’s system transition period.
About the Role
Patient Administrator
Excel Recruitment is seeking a number of Patient Administrators for our client who specialises in the healthcare and patient support sector. This role is ideal for someone with strong telephone-handling experience and previous exposure to a medical, healthcare, or clinical administration environment. This is a full time temporary position with the possibility of moving to a permanent contract.
Responsibilities
Requirements
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