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About the Role
Key Responsibilities
- Triage and manage public feedback received via OneService App and LifeSG
- Route feedback accurately and promptly to the relevant agencies
- Respond to members of the public professionally and clearly
- Contact members of the public when clarification is required
Requirements
- Minimum 'A' Levels, Diploma or Degree
- Experience in feedback management or case triaging is an advantage
- Suitable for candidates with customer service, administrative, or public engagement experience
- Good communication and coordination skills
- Able to commit for at least 6 months (up to 12 months)
Duration/Working hours:
6 months contract (Immediate)
Monday to Friday: 42 hours per week
* Salary will be based on qualification
** We regret to inform only shortlisted candidates will be notified.
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