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About the Role
Responsibilities
- Oversee daily cafe operations to ensure smooth workflow and efficient service delivery
- Monitor and maintain dessert quality and service standards consistently to meet customer expectations
- Create and sustain a welcoming dining atmosphere by managing customer greetings, ambient sounds, and scents
- Resolve customer complaints promptly and professionally to uphold customer satisfaction
- Manage inventory by checking stock levels regularly and requesting supplies to prevent shortages
- Control wastage through effective stock management and ensure proper storage and handling of food and equipment
- Supervise cashiering processes and daily sales reporting to ensure accurate financial records
- Reconcile cash transactions daily to maintain financial accuracy and integrity
- Support promotional and upselling initiatives to drive sales growth
- Report daily operational performance, issues, and fe...
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