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Handle and resolve retailer and network user billing, service, and operational enquiries in line with regulatory and commercial requirements Apply documented procedures to ensure retailer and customer requests are processed accurately, efficiently, and within agreed timeframes. Assist in the co-ordination and processing of new service requests, supporting customers, retailers, and field service teams throughout the connection lifecycle Provide comprehensive support...
About the Role
Customer Service Officer – Energy Distribution
Permanent Part-Time – 35 Hours per Week
Are you an experienced customer service professional with a background in the gas and/or electricity sector? We’re looking for a Customer Service Officer to join our Energy Distribution support team, providing a mix of front-of-house and back-of-house assistance across billing, service and operational enquiries.
About the Role
In this role, you will:
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