[Active Pooling] Quality Supervisor - Cebu

Requirement

Cebu Based and Quality background

Supervisor, Quality is responsible for supporting Transactional Monitoring for a single/multiple clients with multiple programs or lines of businesses within a single site and supervises all on-site Quality Evaluators who support their assigned portfolio. This position is responsible for the skill level and development of the employees on their team, the attainment and accuracy of evaluations across assigned portfolio, and delivering quality related analysis and insights of overall program performance.

Experienced Quality Supervisor on a BPO set-up. Familiar with key customer service metrics.

Amenable to work 100% onsite in Spark Place Cubao

JOB DESCRIPTION

• Supervise work group, including work assignment and attendance monitoring; provide input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization...