About the Role
Key Responsibilities:
Delivery Management:
• Own end-to-end delivery of IT software services projects across development, maintenance, and support engagements.
• Ensure delivery commitments are met in terms of scope, schedule, cost, and quality.
• Manage multiple projects using Agile, Scrum, Waterfall, or hybrid methodologies.
• Drive continuous improvement in delivery processes, tools, and standards.
• Ensure adherence to SLAs, KPIs, and contractual obligations.
Client & Stakeholder Management:
• Act as the primary point of contact for client delivery escalations.
• Build strong relationships with client stakeholders to ensure high satisfaction and retention.
• Conduct regular governance meetings, status reporting, and executive updates.
• Identify opportunities for account growth, cross-sell, and up-sell.
Team Leadership & Resource Managemen...
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