Account manager

Role Summary:

The Account Manager manages relationships with assigned customers, ensuring service quality, responsiveness, and consistent sales support. This role is focused on retaining key accounts within the region and increasing wallet share through a deep understanding of customer needs, proactive engagement, and a solutions-driven approach. By acting as the trusted link between EM and its customers, the Account Manager plays a critical role in delivering value and building sustainable partnerships.

Key Responsibilities: Build and maintain strong, long-term relationships with assigned customer accounts. Ensure service quality and responsiveness by acting as the primary point of contact for customer needs. Drive account retention and growth by increasing wallet share through cross-selling and solution alignment. Develop a deep understanding of customer operations and challenges to identify opportunities for EM’s products and services. Collaborate with internal teams, inclu...