Account Director

We are recruiting anAccount Directoron behalf of a global enterprise software provider supporting the higher education and research sector. This role focuses on managing and growing a portfolio ofexisting customer accounts , primarily across Canada, with some responsibility for accounts in the United States and South Africa. It is well suited to someone who enjoys long-term relationship management, customer engagement, and sustainable account development.What you’ll be doingManage and develop trusted relationships with key customer stakeholdersAct as the main point of contact for assigned accountsSupport renewals and identify cross-sell opportunities aligned to customer needsWork closely with Customer Success, Sales, and Marketing teams to ensure a consistent customer experienceContribute to tenders, pricing discussions, and proposals when requiredParticipate in customer events, webinars, and user groupsMaintain accurate account records and pipeline information using CRM toolsWhat we’r...