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Ensure high customer satisfaction by working with internal teams to provide seamless customer experience Educate clients on best practices for their program and business needs, becoming a trusted advisor Maintain a consistent level of technical readiness and industry expertise Understand and provide accurate information via phone and email about client portals, products, services, and account information Conducts initial triaging and handles escalations of client concerns; manages the escalation through to completion Identifies root causes of turnaround time concerns Reviews account setups and implement process improvements Ensures accurate submission of implementation tasks Train and onboard new client users as needed Conveys compliance and technical solutions in a language that clients will understand Provide updated pricing for new packages...
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