Account Based Renewals Representative, Portugal

Role Overview

The Renewal Representative, Account Based is a skilled level contributor who independently manages high volume renewal cycles across assigned accounts. The role focuses on executing advanced communication and negotiation activities, optimizing renewal workflows, and supporting customer retention with minimal guidance. The Renewal Representative proactively addresses customer needs, identifies churn risks and renewal blockers, and ensures strong customer satisfaction outcomes. They leverage CRM systems, data analysis, and workflow automation to drive efficiency and predictable renewal execution.

Key Responsibilities

• Execute End to End Renewal Motions
• Independently own and execute full renewal workflows across assigned Regional Accounts
• Close Renewals
• Defend the existing customer base by driving timely, accurate renewal execution with minimal guidance
• Drive and Close Seat Expansions
• Id...