Accommodations Case Manager

**Description**

**Location:** On site in Memphis, TN or Charlotte, NC.

**Position Summary** :

The Accommodations Case Manager is responsible for the end‑to‑end management of workplace accommodation and “life event” support cases for First Horizon associates. This role leads the interactive process for ADA/ADAAA accommodations and related requests (e.g., pregnancy, religious, and state/local accommodation requirements), partners with a third‑party vendor to operationalize approved accommodations, and coordinates referrals to additional resources (e.g., our ComPsych partner) to support associates holistically. The Case Manager serves as a subject matter resource to associates, managers, and HR partners, ensuring consistent, timely, and compliant outcomes that balance associate needs and business requirements.

**Key Responsibilities Accommodation Case Management:**

Own the intake, triage, and end‑to‑end management of accommodation cases for as...