3rd Line Service Desk

We are currently seeking a 3rd Line Service Desk Engineer for a fast growing managed service provider. You will be responsible for providing both onsite and remote technical support for the client base. You will be responsible for managing onsite technical matters with client IT systems, ensuring SLAs are met.

When not providing onsite support, you will carry out the duties of a 3rd Line Service Desk Engineer, acting as an escalation point for 1st and 2nd Line Service Desk Engineers. As a 3rd Line Service Desk, you will be tasked with the following: To act as an escalation point for 1st and 2nd Line Service Desk Engineers Migrating and upgrading servers to new hardware and Cloud solutions Monitoring e-mails, logging tickets and following up chases Provide onsite and remote technical support to an extensive client base. Prioritisation and management of workload to ensure contractual SLAs are met The key things were looking for from our 3rd Line Service Desk: Previous experience ...