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Provide second-line technical support for Microsoft 365, Azure Active Directory, and Intune environments, resolving incidents efficiently and effectively.
Investigate, diagnose and resolve complex technical issues escalated from first line support.
Communicate clearly and professionally with customers, including face-to-face interactions, ensuring a high level of customer satisfaction.
Maintain accurate documentation of a...
About the Role
VR #3411003
2nd Line Support Engineer
London
£30,000 – £35,000
We have an exciting opportunity for a highly motivated individual to join our client, a managed Services Technology business, to work on their rapidly growing Outsourced IT Helpdesk.
As 2nd Line Support Engineer, you will be supporting one of their high-profile clients in resolving incidents within their Microsoft 365, Azure Active Directory and Intune environments.
Job Duties
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