2nd Line IT Support Analyst

2nd Line IT Support Analyst - Mission Mars

Location: Office Based,Mission Mars Support Centre - Manchester City Centre (with travel to sites as required)

Reporting To: IT Manager

Salary: £30,000-32,000 per annum + up to 30% bonus per annum (paid quarterly)

Role Overview

We are looking for a proactive and customer-focused 2nd Line IT Support Analyst to join our growing IT team. The role involves providing advanced technical support across all Mission Mars venues, ensuring systems remain operational and colleagues receive excellent IT support.

You will provide 2nd line support across a range of systems, applications, devices, and network infrastructure, helping to maintain reliable IT services within a fast-paced and customer-focused business

This role requires strong technical knowledge, excellent communication skills, and the ability to work effectively in a guest focused hospitality environment where servi...