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About the Role
Your mission
- Support our customers in the ESM environment Network management
- Act as first contact for technical support, resolving incidents efficiently
- Troubleshoot issues in your solution area, escalating complex cases
- Communicate effectively with customers and partners on issue status and resolution
- Document solutions and contribute to the knowledge base
- Work closely with Cloud, Services, Engineering and other internal teams
- Support process improvements
- Coordinate or escalate major incidents when needed
Your profile
MUST HAVES
- Degree in IT, Computer Science, or related field
- Previous experience from working in the technical support
- Very good knowledge of
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